Collections Specialist I
Company: Corovan Corporation
Posted on: November 17, 2022
Assist the Accounting department in minimizing time elapsed
between invoice billing and payments collected for Transportation,
Warehouse and Specialty divisions. Primary job function requires
exceptional customer focus while monitoring and reducing DSO of
assigned portfolio of accounts.
This position is also responsible for reporting and escalating any
client payment issues to their manager. Typically reports to the
Collection Supervisor but may be given direction from the
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Accountable for reducing delinquency for assigned accounts by:
Contacting customers for payment of past due invoices via verbal
and written communication, minimum of 30 calls per day and
contacting customers for deposit and prepayment for new jobs.
Call customers within 10 days of invoice to confirm receipt of
invoice and document payment commitment. Positive and helpful team
approach in all interactions with Sales and Support Teams to
resolve issues that impede timely payment of invoices.
Timely notification to management of payment issues and referral to
in house Legal or 3 Party Collection Agency. Troubleshooting
customer concerns on invoices as needed to resolve obstacles to
payment through cross-functional collaboration between Sales, Ops
Attend/lead credit meetings as requested, reporting on assigned
portfolio progress by account to Management.
Creation of summary aging reports in Excel as requested by client
and internal staff.
Communicating with co-workers, management, clients, suppliers, and
others in a courteous and professional manner.
Prioritizing and managing multiple responsibilities.
Provides assistance to cash applications team with remittance
Participating in process improvement projects through
bridge-building and partnering skills to allow solution-focused
Must follow all confidentiality rules regarding customer
Assist with client inquiries and answers client questions with
regards to payment history/balance, account updates and customer
Addresses client issues such as misapplied payments, short
payments, bankruptcy and declined credit card.
Uses a high level of professionalism in verbal and e-mail
communication, always seeking to be helpful, to focus on problem
solving and arriving at a win-win interaction.
Maintain excellent customer service with the customers to establish
Handle customer complaints in a timely manner and escalate any
pertinent matters to their manager.
Promote Corovan's Mission and Vision Statements.
Participates in Six Sigma process improvement projects as
Participates in ongoing training and may assist with training of
new employees through cross-functional collaboration between
Continuously promotes compliance with company policies and
Performs work with quality, efficiency, and safety at all
All other duties as assigned based on business needs.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
ORGANIZATION SKILLS - Organization skills with ability to juggle
multiple assignments and tasks, including attention to details, and
the ability to prioritize in a changing environment.
2. LANGUAGE SKILLS - Ability to read and interpret documents
written in English such as manuals, procedures, work instructions,
and timesheets. Ability to effectively communicate well with
customers and coworkers.
3. MATHEMATICAL SKILLS - Ability to add, subtract, multiply, and
divide in all units of measure, using whole numbers, common
fractions, and decimals.
4. REASONING ABILITY - Ability to apply common sense understanding
to carry out instructions furnished in written, oral, or diagram
form. Ability to deal with problems involving several concrete
variables in standardized situations.
5. COMMUNICATION SKILLS - Ability to effectively communicate with
potentially stressful and/or emotional situations. Outstanding
customer oriented skills.
a. Exceptional problem solving abilities.
b. Ability to meet deadlines.
c. Knowledge of Generally Accepted Accounting Principles.
d. Ability to exercise independent judgement.
EDUCATION and/or EXPERIENCE:
1. Bachelor's degree in accounting, finance, or a related field (or
equivalent experience and training required, or equivalent of
education and experience).
2. Three-five (3-5) years' experience in a fast paced B2B
3. Intermediate MS Excel required.
5. Proficient in MS Office required.
6. Knowledge of Generally Accepted Accounting Principles.
7. Proven ability to work effectively with others in a team
7. Three - five (3-5) years' collections experience in a service
8. Familiarity with Great Plains software.
9. Experience with process improvement teams a plus.
10. Professional Collection Certification from accredited
In office - Poway.
Minimal travel to local clients may be required.
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Individuals are required to be
able to sit or stand for long periods as needed throughout the
1. Walking: May require walking primarily on a level surface, but
may include walking on uneven or inclined surfaces for lengthy
periods throughout the day, often up and down stairs.
2. Handling: Seizes, helps or works with hands.
3. Lifting: Proper lifting techniques required. May include lifting
up to 25 pounds of boxes when needed.
4. Reaching: Extends hands and arms in any direction, reaching
above shoulder heights, below the waist or lifting as required.
5. Standing: Remains in standing position if required to perform
various functions of the job.
6. Stooping: Bends body downward and forward by bending at knees or
7. Vision: Reads paperwork and records on the computer.
8. Talking: Communications by phone and in person.
9. Sitting: Required to sit at desk. Sit for long periods of
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. The performance of this position
may occasional require exposure to the manufacturing, assembly and
construction areas and under certain conditions require the use of
personal protective equipment such as safety shoes, safety glasses
with side shields, hard hats, masks, gloves and/or hearing
protection. This list is not all inclusive.
1. Temp/Weather: Works in either 1) Office environment - for the
most part ambient room temperatures, lighting and traditional
2. Noise: Works in office environment with constant or intermittent
POSITION TYPE/EXPECTED HOURS OF WORK:
1. This is a full-time, regular position.
2. Employees might be required to work late evenings or weekends
depending on the business needs.
3. All Overtime must be approved by manager before working.
4. Because of sales and accounting interactions, the work needs to
be conducted in the office location of 12302 Kerran Street, Poway,
The Company provides equal employment opportunities to all
employees and applicants for employment activities and prohibits
discrimination and harassment of any type, based on their actual or
perceived: race, religious creed, color, national origin, ancestry,
physical or mental disability, medical condition, genetic
information, marital status (including registered domestic
partnership status), sex and gender (including pregnancy,
childbirth, lactation and related medical conditions), gender
identity and gender expression (including transgender individuals
who are transitioning, have transitioned, or are perceived to be
transitioning to the gender with which they identify), age (40 and
over), sexual orientation, Civil Air Patrol status, military and
veteran status and any other consideration protected by federal,
state or local law (collectively referred to as "protected
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time
with or without notice.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Equal Opportunity Employer/Protected Veterans/Individuals with
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However . click apply for full job
Keywords: Corovan Corporation, Poway , Collections Specialist I, Accounting, Auditing , Poway, California
Didn't find what you're looking for? Search again!