Collections Spec II
Company: Corovan Corporation
Posted on: November 26, 2022
The Collections Specialist is responsible for assisting the
Accounting department in minimizing time elapsed between invoice
billing and payments collected for Transportation, Warehouse and
Specialty divisions. Primary job function requires exceptional
customer focus while monitoring and reducing DSO of assigned
portfolio of accounts.
This position is also responsible for reporting and escalating any
client payment issues to their manager. Job Responsibilities
Accountable for reducing delinquency for assigned accounts by:
Contacting customers for payment of past due invoices via verbal
and written communication, minimum of 30 calls per day and
contacting customers for deposit and prepayment for new jobs.
Call customers within 10 days of invoice to confirm receipt of
invoice and document payment commitment.
Positive and helpful team approach in all interactions with Sales
and Support Teams to resolve issues that impede timely payment of
Timely notification to management of payment issues and referral to
in house Legal or 3rd Party Collection Agency.
Troubleshooting customer concerns on invoices as needed to resolve
obstacles to payment through cross functional collaboration between
Sales, Ops and Locations.
Attend/lead credit meetings as requested, reporting on assigned
portfolio progress by account to Management.
Creation of summary aging reports in Excel as requested by client
and internal staff.
Communicating with co-workers, management, clients, suppliers, and
others in a courteous and professional manner.
Prioritizing and managing multiple responsibilities.
Provides assistance to cash applications team with remittance
Participating in process improvement projects through
bridge-building and partnering skills to allow solution-focused
conversations. Customer Relations: Must follow all confidentiality
rules regarding customer information.
Assist with client inquiries and answers client questions with
regards to payment history/balance, account updates and customer
Addresses client issues such as misapplied payments, short
payments, bankruptcy and declined credit card.
Uses a high level of professionalism in verbal and e-mail
communication, always seeking to be helpful, to focus on problem
solving and arriving at a win-win interaction.
Maintain excellent customer service with the customers to establish
Handle customer complaints in a timely manner and escalate any
pertinent matters to their manager.
Promote Corovan's Mission and Vision Statements. Special Projects:
Participates in Six Sigma process improvement projects as needed.
Training: Participates in ongoing training and may assist with
training of new employees through cross-functional collaboration
Continuously promotes compliance with company policies and
procedures. Safety: Performs work with quality, efficiency and
safety at all times. Other duties: All other duties as assigned
based on business needs. Competencies ORGANIZATION SKILLS -
Organization skills with ability to juggle multiple assignments and
tasks, including attention to details, and the ability to
prioritize in a changing environment.
LANGUAGE SKILLS - Ability to read and interpret documents written
in English such as manuals, procedures, work instructions, and
timesheets. Ability to effectively communicate well with customers
MATHEMATICAL SKILLS - Ability to add, subtract, multiply, and
divide in all units of measure, using whole numbers, common
fractions, and decimals.
REASONING ABILITY - Ability to apply common sense understanding to
carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables
in standardized situations.
COMMUNICATION SKILLS - Ability to effectively communicate with
potentially stressful and/or emotional situations. Outstanding
customer oriented skills.
Exceptional problem solving abilities.
Ability to meet deadlines.
Knowledge of Generally Accepted Accounting Principles.
Ability to exercise independent judgement. Minimum Qualifications
Bachelor's degree in accounting, finance, or a related field (or
equivalent experience and training required, or equivalent of
education and experience).
Three-five (3-5) years' experience in a fast paced B2B Collections
Intermediate MS Excel required.
Proficient in MS Office required.
Knowledge of Generally Accepted Accounting Principles.
Proven ability to work effectively with others in a team
environment. Preferred Qualifications Three - five (3-5) years'
collections experience in a service based industry.
Familiarity with Great Plains software.
Experience with process improvement teams a plus.
Professional Collection Certification from accredited organization.
Primary Location In office - Poway. Travel Minimal travel to local
clients may be required. Physical Demands The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Individuals are required to be able to sit or stand for long
periods as needed throughout the day. Walking: May require walking
primarily on a level surface, but may include walking on uneven or
inclined surfaces for lengthy periods throughout the day, often up
and down stairs.
Handling: Seizes, helps or works with hands.
Lifting: Proper lifting techniques required. May include lifting up
to 25 pounds of boxes when needed.
Reaching: Extends hands and arms in any direction, reaching above
shoulder heights, below the waist or lifting as required.
Standing: Remains in standing position if required to perform
various functions of the job.
Stooping: Bends body downward and forward by bending at knees or
Vision: Reads paperwork and records on the computer.
Talking: Communications by phone and in person.
Sitting: May be required to sit at desk. May sit for long periods
of time. Position Type / Expected Hour of Work This is a full-time,
All Overtime must be approved by manager before working.
Because of sales and accounting interactions, the work needs to be
conducted in the office location of 12302 Kerran Street, Poway, Ca
Upon offer, the Company conducts a comprehensive pre-employment
background check and drug test.
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Since 1948, Corovan has set the pace in corporate relocation,
facilities support, and storage services. Corovan offers the
industry's most comprehensive suite of commercial moving, storage,
furniture, logistics, and tech relocation services for businesses
of all sizes and industries. We are proud to have the most
experienced and dedicated team to engineer the workplace change
while ensuring professional, timely and cost-efficient services.
With locations in San Leandro, San Jose, Fullerton and San Diego,
we offer local businesses the most comprehensive suite of
commercial moving, modular furniture moving and installation,
warehousing, distribution, logistics, and technology services. We
work with varied and interesting work environments with some of the
most dynamic companies in the world.
Our values include growth, continual improvement, and offer our
employees training in a variety of fields. We have a culture of
rewarding employees who do a great job and are good for Corovan. We
look at our core staff for career advancement opportunities, with
opportunities for advancement to installer, technician, driver,
foreman, supervisor, project management, customer service and other
support roles. Corovan offers competitive wages and benefits.
The Company provides equal employment opportunities to all
employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state or local laws.
Corovan is proud to be an Equal Opportunity Employer -
veterans/individuals with disabilities, committed to workplace
diversity. Equal Opportunity Employer/Protected
Veterans/Individuals with Disabilities The contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
Keywords: Corovan Corporation, Poway , Collections Spec II, Accounting, Auditing , Poway, California
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