Sr. Administrative Support Partner
Company: Chef Works Inc
Posted on: September 17, 2022
Our Hybrid Work Program: To create vibrancy and foster
collaboration, while providing for hours spent working from home,
we have implemented a hybrid work schedule. We work from the office
in Poway on Monday, Tuesday and Thursday and every other Wednesday.
Fridays and the other Wednesday are spent working from home. Team
members can always work more hours in the office, if they
Under limited supervision the Sr. Administrative Support Partner is
responsible for assisting customers with product inquiries,
resolving problems or concerns, performing order entry activities,
and other customer service related tasks.
Respond to inquiries from customers and sales team members, via
telephone, written correspondence, Fax, and / or in person.
Perform required research to obtain answers or solutions to
problems or concerns of a complex nature. Work with other
departments as needed. Follow up with customers to close the loop
and ensure customer satisfaction.
Assist customers with the selection of product from catalogs or the
internet. Answer questions on product availability or make
suggestions for alternate product selections.
Enter relative information, orders, problems or concerns into the
company's customer relationship management, order entry and
Track and maintain pending and open orders.
Present product promotions and marketing initiatives to customers
in order to increase sales and customer awareness of products.
Provide information for and prepare quotations.
Demonstrate thorough proficiency with the company's products,
processes and procedures related. Expert knowledge in Chef Works
team functions and how they work together.
Provide technical guidance and training to lower level
Provide support to director, manager, leads and other departments
in various duties and special projects as assigned by the Customer
Service Manager. May include invoicing, pending order review,
directing to portals, inbox maintenance, dispatcher, international
orders (if bilingual), embroidery support, front desk/ showroom
coverage and maintenance, training of product and processes,
Meets productivity and quality standards for the Senior
Administrative Support Partner position.
Uphold Chef Works Core Values.
High school diploma or equivalent, some college course work
preferred. Four or more years progressive customer support
experience in a customer service, order processing, retail services
or other related environment.
Demonstrated computer proficiency in a Windows environment to
include Microsoft Outlook, Word and Excel.
The role requires expert phone, email, and face to face
communication skills working with both internal and external
customers. In addition to these areas, the Sr. Administrative
Support Partner will be highly knowledgeable in Chef Works ordering
systems, products, and programs.
Demonstrated proficiency in the following: problem solving,
organizational skills, negotiation, attention to detail,
multi-tasking, excellent verbal, written and interpersonal
Ability to follow through on tasks to completion and willingness to
ask questions when necessary.
Ability to work effectively in a team-based, fast-paced
Organizational Vision: Understands and aligns with business
Accountability and Dependability: Takes personal responsibility for
the quality and timeliness of work and achieves results.
Relating Skills: Able to relate to a variety of people to build
Customer Service: Treats everyone like a customer. Delivering
respect, care, and commitment to exceed expectations.
Informing and Judgment: Communicates status of work related
projects or personal situations that may impact the
Drives for Results: Gives 100% effort and is focused on achieving
goals and executing the company's mission/objectives/values.
Job Knowledge: Understands the department's product and is able to
clearly articulate in a manner consistent with the organizations
Organizing and Priority Setting: Creates plans to accomplish
individual and organizational goals.
Deadlines: Schedules work to meet deadlines/performance goals.
Occasional lifting of 10# or less (less than 5% of the time)
generally at waist level, some above/below waist, none above
shoulders. Must be able to do desk work, which includes computer
work for extended periods of time. Requires extensive use of the
Keywords: Chef Works Inc, Poway , Sr. Administrative Support Partner, Administration, Clerical , Poway, California
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