Floor Staff Nuart Theatre
Company: Landmark Theatres
Location: Los Angeles
Posted on: December 30, 2025
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Job Description:
Job Description Job Description At Landmark Theatres we are
Movies and more! We are focused on enhancing your escape through
the diversity of our curated content: Films, Music, Sports, Gaming,
Live Events, Streaming, etc. Landmark is known for historic
theatres as well as those with neighborhood charm and contemporary
locations with all the latest amenities. We offer all the regular
movie concession fare you expect, as well as beer, wine and other
spirits at many locations. We are also focused on bringing you
state-of-the-art presentation and a safe environment for you to
experience it. Going out is a social, interactive experience, and
each Landmark Theatre is part of your local community. We interact
and engage with our guests, but most of all, we listen. Essential
Duties & Expectations: Under general supervision of the Management
Team, Floor Staff are responsible for providing a sophisticated
entertainment experience through unsurpassed customer service.
Floor staff will be scheduled to work Box Office, Concession,
Usher, or Kitchen as staffing needs require. Qualified candidates
must be available to work nights, weekends and Holidays. Essential
job duties and responsibilities include, but not limited to: Box
office: Greet and welcome each customer Assist with movie/seat
selection and answers general questions Provide friendly and
efficient service including answering questions and resolving
customer concerns Use point of sale system to accurately process
transactions and payments Answer incoming phone calls and provide
general theatre information Responsible for accuracy of cash
drawer, passes, vouchers, refunds/exchanges, and inventory Checks
and updates marquee and displays Knowledgeable of amenities
associated with each film Issues/assists customers with hard of
hearing and closed caption devices (in-theatre set up) Concession:
Greet and welcome each customer Upselling and suggestive selling
concession items with each transaction Use point of sale system to
accurately process transactions and payments Operating and
maintaining all concession and kitchen equipment Perform daily
opening and closing duties in assigned areas Receiving and putting
away deliveries (stock) Complies with city, state and federal food
safety and alcohol service laws where applicable Knowledgeable of
concession products and offerings Knowledgeable of amenities
associated with each film Issues/assists customers with hard of
hearing and closed caption devices (in-theatre set up) Usher: Greet
and welcome each customer Auditorium Announcements (greeting,
promotions, and safety information) Maintain cleanliness in
lobbies, auditoriums, restrooms and back of house areas Assist
customers with locating a seat or their assigned seat Controls
theatre access by ensuring customers have the appropriate tickets
and directing customers to the correct auditorium Perform
auditorium checks to monitor picture, sound quality, and
temperature including disruptive behavior (talking, cell phone
usage, and suspicious activity) Reports safety and security
concerns to management (trip hazards, lights outs, broken seats)
Knowledgeable of amenities associated with each film Issues/assists
customers with hard of hearing and closed caption devices
(in-theatre set up) Light Janitorial support Qualifications,
Skills, and Abilities: Must be at least 16 or 18 years old
Committed to providing exceptional customer service Good verbal
communication skills Accurate cash handling and math skills Must be
available during peak business hours (Nights, Weekend, and
Holidays). Ability to work in a fast-paced environment Ability to
interact with the public and provide high level of customer service
Ability to work independently Ability to lift 50 pounds and stand
for a long period of time Ability to comply with attendance and
dress code policy Ability to operate various concession and kitchen
equipment. Please check with the Theatre Manager for specific types
of equipment Fantastic Benefits include: Free movies Free popcorn
and soda 50% off concessions Medical and Dental benefits* 401(k)
retirement with company match* * After initial eligibility period
Salary Range $17.87—$17.87 USD This is an Onsite Position FOR
CALIFORNIA APPLICANTS ONLY: Please read and review our Notice to
California Applicants.
Keywords: Landmark Theatres, Poway , Floor Staff Nuart Theatre, Customer Service & Call Center , Los Angeles, California
