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Desktop Engineer Level II

Company: eXcell
Location: Poway
Posted on: November 12, 2021

Job Description:

--Find out why eXcell is the employer of choice for contractors! Join eXcell and enjoy our generous employee benefits!We are currently in search of a qualified Desktop Engineer Level II to join our team.Responsibilities:

  • Execution of OS migrations
  • Onsite support for Windows 10 OS migrations --- QA validation of successful migration; onsite troubleshooting for migration failures
  • Escalate service problems and issues to the Deployment Team Lead or Technical Lead as appropriate, including migrations exceeding commitments for completion time or any other actual or potential Customer satisfaction problems
  • Provide oversight of Windows 10 migration project
  • Interface with Provider PM to provide input to project plan and schedule
  • Interface with Client management stakeholders for executive reporting
  • Primary point of escalation for project issues from Provider team
  • Provide support to the Provider deployment team as needed for Client infrastructure that will be utilized to facilitate the migration process
  • Deployment Automation
  • Automation Build / Support (SCCM / OSD / Task Sequencing): Design / build / support of the automation tools and technical support of SCCM automation tools
  • Define and document and modify GPO required for the and GPO design and build
  • Remediate image issues identified during deployments--Qualifications:
    • 2+ years of related experience, or AA degree, or equivalent combination of education and experience
    • A+ certification
    • Solid experience and understanding of IT services and products
    • Ability to transform technical IT language into terms everyone understands
    • Relatable with customers and impeccable with follow-through
    • Not intimidated by problems you---ve never seen before
    • Hungry to work hard and hungry to grow your career----Full COVID-19 vaccination may be required.We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell--- Supports Equal Employment Opportunity** eXcell---, a division of CompuCom-- Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit--www.excell.com.

Keywords: eXcell, Poway , Desktop Engineer Level II, Engineering , Poway, California

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