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Applications Engineer

Company: Ametek, Inc.
Location: Poway
Posted on: November 12, 2021

Job Description:

Job ID: 21156

Position Description:
Job Summary
Through in-depth product knowledge the Application Engineering team is responsible to provide both pre-sales and post-sales technical support to the company's customers, channel partners and sales staff, as well as technicians. The required technical support includes but is not limited to troubleshooting, evaluating customer applications and providing product capability assessments, new product recommendations, application integration assistance, and recommendation of product upgrade solutions when applicable. The support offered by the Application Engineering team is administered pro-actively to the customer base through the creation of on-line "Self Help" tools, virtual training sessions and direct interface via telephone and written correspondence.

Roles & Responsibilities

--- Develop and maintain functional expertise in adapting programmable power supplies to customer's applications.
--- Review customer specifications / design requirements and assist in creating customer proposals.
--- Respond to technical inquiries from existing and potential customers in a timely manner.
--- Work alongside the product engineering team to validate and troubleshoot potential issues with respect to specific customer applications.
--- Develop "Self Help" tools in conjunction with marketing to assist customers in selecting and applying the company's product offer into their specific applications. (Ex: Technical notes, White papers, Application notes).
--- Develop training support on targeted product lines to educate customers on the fundamental operation of the company's products.
--- Ensure customer issues are responded to and closed out in a timely manner. "Own" the issue.
--- Track support activity through our online ticketing system.
--- Assist production and service technicians with troubleshooting difficult issues as needed, occasionally assisting with/or performing repairs.

Competency Requirements
--- Solving Complex Problems: Breaks down large problems into smaller, more manageable components; identifies key factors that influence the viability of different solutions; clarifies information needed to solve problems.
--- Communicate Effectively: Expresses ideas and information in a clear and concise manner; tailors message to fit the needs of the audience; delivers information in a manner that is interesting and compelling.
--- Displaying Technical Expertise: Keeps his/her technical skills current; effectively applies specialized knowledge and skills to perform work tasks; understands and masters the technical skills, knowledge, and tasks associated with his/her job; shares technical expertise with others.
--- Developing Plans: Clearly defines goals and the actions required to accomplish them; considers possible changes, constraints or other obstacles that might impact plans; accurately estimates time and resources need to accomplish tasks.
--- Working Safely: Respects and follows safety policies and regulations; scans the environment for things that may pose a safety risk; encourages others to utilize safe and healthy work practices.

Position Requirements:
Minimum Qualifications (Experience and Skills)
--- Degree in Electrical Engineering with work experience in related industry. (Equivalent combination of knowledge and work experience may be considered.)
--- 3-5 years of technical application, customer support or sales experience in the test and measurement industry preferred.
--- Detail-oriented and well organized.
--- Positive, optimistic, attitude; enjoys communicating with clients via phone, email, and in-person.
--- Excellent communication skills (verbal and written) with ability to present technical concepts in a clear manner to internal and external customers.
--- Highly committed to understand the customer perspective.
--- Experience using and developing ATE test systems including test program development using LabView, LabWindows/CVI, Agilent VEE, Visual Studio or similar Integrated software development tools is a plus, ability to learn is a must.
--- Ability to work under minimum supervision and using knowledge of pre-established guidelines and instructions to perform the tasks required.
--- Ability to lead both customers and technicians in the troubleshooting and diagnosis of client application issues and product technical issues including hardware, software, and firmware problems.
--- Ability to travel locally and globally up to 30%

Education Requirements
--- Bachelor's degree in engineering - Electrical (preferred) or Mechatronics

Work Environment
This job operates in electronics laboratories and manufacturing environments. This role routinely uses standard office equipment, hand tools and electrical and electronic test equipment.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, often in noisy environments. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position requires the ability to lift test equipment and products, up to 50 pounds.

We are an Equal Opportunity Employer and do not discriminate against
any employee or applicant for employment because of race, color, sex,
age, national origin, religion, sexual orientation, gender identity,
status as a veteran, and basis of disability or any other federal,
state or local protected class.

.

Additional Information:

Travel Percentage: 30%

Keywords: Ametek, Inc., Poway , Applications Engineer, Engineering , Poway, California

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