Production Support Engineer
Company: VirtualVocations
Location: Vista
Posted on: May 10, 2025
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Job Description:
A company is looking for a Production Support Engineer to
provide exceptional support to customers.
Key Responsibilities
Address and resolve support inquiries from enterprise customers and
internal teams
Collaborate with Platform Engineering and Customer Success to
investigate and diagnose technical issues
Create and maintain clear documentation of solutions in the
customer-facing knowledge base
Required Qualifications
Bachelor's degree in Computer Science, Software Engineering,
Information Systems, or equivalent practical experience
Experience with SQL, JavaScript, CSS, HTML, and React
Familiarity with a support ticketing system (e.g., Salesforce,
Zendesk, Jira)
Solid understanding of the HTTP request/response cycle
Proven ability to manage and prioritize a significant volume of
support tickets effectively
Keywords: VirtualVocations, Poway , Production Support Engineer, Engineering , Vista, California
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