Business Support Manager

Company: Chef Works Inc
Location: Poway
Posted on: June 13, 2022

Job Description:

Overall: Business Support Manager is the top level company expert on their accounts. On a daily basis the Program Manager will compile and organize data, strategize with the Sales Team on account growth and secure extensive customer relationships. Most importantly, the Business Support Manager will be focused on National Account retention and growth.

The Program Management Team will strive to embody Chef Works' Core Values at all times - Integrity, Loyalty, Customer Focus, Teamwork, Innovation and Safety.

Essential Functions:
Sales Growth:

1. Strategize with Sales counterpart (NAD or otherwise) to grow Sales on program.
2. Drive Compliancy (if applicable) and analyze spend.
3. Conduct and participate in business reviews.
4. Program Manager is responsible for understanding the contract and needs of customers, executing it accordingly to grow the business and ensure an extension.
5. Leverage client relationship to influence program success. Assists sales team in growing sales and maintaining profitability level of all assigned programs.

Marketing:

1. Creates solutions for client review and drives marketing initiatives, develop literature and collateral to fit the needs of client.
2. Develops scripts and organizes call campaigns with telemarketing on assigned programs.

Program Implementation:

1. Manages onboarding process to include data management, account coding, platform integration and/or portal build(s).
2. Understands and manages clients reporting requirements.
3. Facilitates training for external clients on value propositions.
4. Effectively communicates client requirements to internal departments including, but not limited to, accounting, distribution center and client services.
5. Develops program guides and resource documents for rollouts.

Operations:
1. Acts as strategic point of contact internally, and externally with clients, provides high level of service. Responsible for conflict resolution and provides excellent customer service.
2. Works to create and develop protocol that ensures lean and efficient processes to the benefit of the company and client.
3. Recognizes risks and issues related to program success, knows when to escalate issues, provides data and proposes solutions.
4. Builds web portals for program related sales.
5. Works closely with IT and E-Commerce on development and troubleshooting for all ordering avenues, systems and product updates, i.e. CRM, WMS and ACCPAC.
6. Coordinates internal communication, training as needed and works closely with Customer Service.
7. Coordinates product availability and embroidery support to meet shipping requirements.
8. Process essential high profile order entry only.
9. Trains and mentors junior level personnel.
10. Supports companywide goals and internal teams, as needed.
11. Uphold Chef Works Core Values.Minimum Qualifications:
1. Bachelor's degree in business, marketing, or related field or equivalent work experience.
2. Five or more year's progressive program / product management experience.
3. Demonstrated proficiency in the following:
4. 4. Excellent verbal and interpersonal communications skills including the ability to effectively interface with all level personnel.
5. 5. Excellent written communication skills.
6. 6. Excellent negotiation skills.
7. Strong organizational and time management skills.
8. Ability to work independently without a lot of close supervision.
9. PC knowledge to include intermediate level use of Excel, Word and PowerPoint. Ability to run queries from database programs also required.
10. Demonstrated ability to effectively work in a collaborative team environment, and in meeting schedules and deadlines.
11. Ability to effectively work under pressure to meet deadlines in a high volume and fast-paced environment.
12. Strong systems experience - ERP systems - mid level to large systems (AccPac, Great Plains, Mas500) and BOM programs / systems. Proclarity or Cognos experience a plus.
13. Demonstrated proficiency in meeting professional commitments.

Physical Requirements:
Occasional lifting of 10lbs. or less (less than 5% of the time) generally at waist level, some above/below waist, none above shoulders. Must be able to do desk work, which includes computer work for extended periods of time. Position also requires extensive use of telephone. Travel of less than 10% also required, generally via airplane.PI181522640

Keywords: Chef Works Inc, Poway , Business Support Manager, Executive , Poway, California