Contact Center Support Manager
Company: VirtualVocations
Location: Vista
Posted on: May 24, 2025
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Job Description:
A company is looking for a Platinum Support Account Manager -
Contact Center.
Key Responsibilities
Serve as the technical voice of the customer and advocate for
clients' needs
Monitor resolution times for support cases and ensure adherence to
SLAs
Collaborate with account teams and prepare reports on customer
health and action plans
Required Qualifications
Experience deploying Voice and Non-Voice Contact center
applications
Good knowledge of Voice protocols and CTI or Voice recording
products
At least two years' experience with telecom, call center
integration, and VoIP
3+ years of experience in software support and account
management
Bachelor's degree or equivalent combination of experience and
training
Keywords: VirtualVocations, Poway , Contact Center Support Manager, Executive , Vista, California
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