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Customer Service Support

Company: Teledyne Technologies
Location: Poway
Posted on: November 22, 2021

Job Description:

Company Overview Teledyne Marine is a group of leading-edge subsea technology companies that are part of Teledyne Technologies Incorporated. Through acquisitions and collaboration over the past ten years, Teledyne Marine has evolved into an industry powerhouse, bringing Imaging, Instruments, Interconnect, Seismic, and Vehicle technology together to provide total solutions to our customers. Each Teledyne Marine company is a leader in its respective field, with a shared commitment to providing premium products backed by unparalleled service and support. Teledyne Marine sales staff can address not only brand level solutions, but turn-key, customized systems that leverage our full range of technology. Our goal is to provide one-stop purchasing capability, world-wide customer support, and the technical expertise to solve your toughest challenges. A Sea of Solutions... One Supplier. Position Summary and Responsibilities General Overview Under limited supervision, provides a variety of complex administrative functions to support the repair and customer service departments. Responsible for providing effective customer service for all internal and external Company customers by utilizing extensive knowledge of Company products, procedures and policies. Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues. Essential Duties and Responsibilities include the following. Other duties may be assigned. * Provides customer support with regards to equipment being returned for repair. * Prepares quotes and ensures purchase orders are processed accurately and timely. * Ensures repairs under warranty are correctly identified and required approval is in place, if required. * Issues work orders to Repair Department to begin repair work. * Schedules repair in ERP for shipment to customer. * Provides updates to customer(s) and is responsible for promoting and maintaining positive customer relations. * Provides documents to FEDEX and/or broker to ensure proper export. * Responsible for organization and maintenance of related files. * Provides monthly report regarding on-time repairs to Management. * Periodically reviews CSADMIN procedures and ensures they are up-to-date. * Regularly and clearly communicates with other departments, such as Customer Service/Repair, Shipping, Contracts, Finance and Operations. Displays communication that is confident, courteous and concise. * Provides back up for sales order administration as needed. * Liaise with operational departments to ensure that customer requirements and delivery dates are met. * Follows all import/export requirements, consulting with facility import/export personnel as required. * Daily availability to include evenings and weekends when necessary to reach goals and deadlines. Supervisory Responsibilities This position has no supervisor responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience High School diploma or (GED). Associate's degree (A.A.) a plus. Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Other Skills and Abilities * At least six years of related experience in a fast-paced Sales/Customer Service environment. * Attention to detail and accuracy a must. * Requires ability to solve routine and varied problems of advance to moderate complexity using prior experience and knowledge of company policies and procedures. * Requires excellent verbal and written communication skills * Requires excellent administrative skills including ability to multi-task, set priorities and work in a stressful environment * Ability to understand and communicate technical concepts Computer Skills To perform this job successfully, an individual should have knowledge of * MS Office applications including Word, Excel and PowerPoint * Sales & Marketing Software Tools, preferably Salesforce. * ERP systems, preferably IFS. Teledyne is an Affirmative Action/Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race,color,religion,religious creed,gender,sexual orientation,gender identity,gender expression,transgender,pregnancy,marital status,national origin,ancestry,citizenship status,age,disability,protected Veteran Status,genetics or any other characteristic protected by applicable federal,state,or local law. If you need assistance or an accommodation while seeking employment,please email teledynerecruitment@teledyne.com or call (855)479-1480. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will receive a response.

Keywords: Teledyne Technologies, Poway , Customer Service Support, Hospitality & Tourism , Poway, California

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