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Customer Service Representative

Company: Mount-It!
Location: Poway
Posted on: September 18, 2022

Job Description:

Customer Service Representative Transform Partners, established in 2006, is a leader in the TV mounting, office equipment, and consumer electronics industry. Our products are sold by online retailers such as Amazon, Overstock, eBay, Staples, Newegg, Groupon, Sears, Wayfair, etc.We are looking for a Customer Service Representative. Duties and Responsibilities: Follow through with service calls and inquiries from customers, ensuring that questions and problems are satisfied on a timely basis. Create positive customer experiences by assessing the needs and concerns of customers Resolve customer concerns and process customer requests in an effective and efficient manner Answer customer questions regarding product offerings, billing, equipment, features, shipment information Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity Offer solutions to issues that are often non-standard/non-routine and require some clarification Ideal Candidate: We're looking for someone who has ideas. Someone who can take the initiative, and can provide a better customer service experience.You'll need to have a background in customer service, preferably in technology. Benefits We Offer: 401(k) Dental insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance Requirements: 2-4 years of Customer Service experience in a related field (Consumer Products preferred) Proficient in navigating Microsoft Windows, Excel, Internet, and other computer software programs. Courteous with strong customer service orientation Dependable with proficient attention to detail Good listening and responding skills Must be flexible with the ability to adapt to changes quickly and think conceptually Possess insight into self and others Solid problem-solving skills. Able to identify the customer's issue and offers the best solution Technical knowledge is a plus, with a strong preference for past experience in IT, automotive and mechanical equipment manufacturing and repair functions You must pass a background check and drug screenJob Type: Full-timePay Range: $18.00 - $25.00 per hourJob Type: Full-timePay: $18.00 - $25.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Disability insurance Health insurance Life insurance Paid time off Vision insuranceSchedule: Monday to Friday Weekend availability

Keywords: Mount-It!, Poway , Customer Service Representative, Hospitality & Tourism , Poway, California

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