Business Systems Analyst/Trainer
Company: First American Financial Corporation
Location: Poway
Posted on: June 19, 2022
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Job Description:
Company Summary Join a team that puts its People First Since
1889, First American (NYSE: FAF) has held an unwavering belief in
its people. They are passionate about what they do, and we are
equally passionate about fostering an environment where all feel
welcome, supported, and empowered to be innovative and reach their
full potential. Our inclusive, people-first culture has earned our
company numerous accolades, including being named to the Fortune
100 Best Companies to Work For-- list for six consecutive years. We
have also earned awards as a best place to work for women,
diversity and LGBTQ employees, and have been included on more than
50 regional best places to work lists. First American will always
strive to be a great place to work, for all. For more information,
please visit www.careers.firstam.com. First American Title
Insurance Company is currently seeking a highly organized and
analytical-minded Title and Escrow Business Support Lead, Systems
Analyst and Trainer for the Vacation Ownership Services division.
The ideal candidate will possess solid interpersonal skills to
conduct virtual and in-person trainings and presentations. These
skills will also be necessary to act as a liaison between
operations and IT developers. The candidate will have prior
experience working with Sharepoint websites, will possess a clear
understanding of the assigned groups' business practices, have
strong project management skills and ability to learn, design, test
and recommend relevant enhancements to proprietary software. The
ideal candidate is a self-starter who will be expected to learn the
transaction processes and business practices of our division with
the expectation of becoming the subject matter expert and to
support the divisional training aspect of their role. Out of state
travel will be required. Job Summary: The Business Support Lead,
Systems Analyst and Trainer will oversee, develop, coordinate and
administer internal training programs for Vacation Ownership
Services division employees. Translate business requirements into
system definitions and solutions. Resolve system problems to ensure
customer processes run smoothly. Document business processes,
training procedures, standard operation procedures and project
status, among others. Identify training needs, standardize training
initiatives, and track and report on training success. Sets a
positive example to others relative to professionalism and the
respect of others in order to contribute to a positive tone in the
workplace. -Conducts or facilitates general and specific
training/instruction programs for organization employees either in
person/face-to-face or virtual/webinars. -Responsible for new hire
orientations -Provides orientation and training on new course
materials through the selection of appropriate training aids and/or
materials. -Prepares lesson plans relevant to training material.
-May track and analyze training programs by examining training
participants' job performance. -Analyzes course evaluations in
order to judge effectiveness of training sessions and to implement
suggestions for improvements. -Actively participates in the design,
testing and implementation of new software, training/instructional
materials including web publications, policies and procedures
manuals and client-specific guidelines. -Ongoing monitoring of
publications, periodicals, web-based information, etc., to identify
leading-edge developments in the field of corporate training and
the measurement of staff performance and accountability. -Works
under general supervision. -Actively contributes to the results of
a team and works towards achieving team goals and objectives.
-Become a subject matter expert in all major areas of the division
and support the team with overflow production as the need arises.
Job Qualifications -Must have high school diploma or equivalent
-Bachelor's degree is highly desirable -3 years title insurance
industry related experience required, escrow experience a plus -2
years training, facilitating and/or coaching experience required
-Excellent written and verbal communication skills -Proficient in
MS Office -Valid driver's license LI-JW1 AGTL First American
invests in its employees' development and well-being, empowers them
to provide superior customer service and encourages them to serve
the communities where they live and work. First American is
committed to diversity and inclusion. We are an equal opportunity
employer. Based on eligibility, First American offers a
comprehensive benefits package including medical, dental, vision,
401k, PTO/paid sick leave and other great benefits like an employee
stock purchase plan.
Keywords: First American Financial Corporation, Poway , Business Systems Analyst/Trainer, Human Resources , Poway, California
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