Director of Technical Support
Company: VirtualVocations
Location: Vista
Posted on: May 13, 2025
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Job Description:
A company is looking for a Director, Technical Support to lead
and improve customer support operations.
Key Responsibilities
Direct business processes to enhance client experience and
performance
Monitor and measure staff performance to ensure high-quality
customer support
Develop and empower Technical Support staff through effective
coaching and leadership
Required Qualifications
Bachelor's degree in Computer Science or related field or
equivalent experience required
8+ years managing a Contact Center Technical Support team or
equivalent role
3+ years of Development Experience preferred, but not required
Proven ability to manage multiple projects simultaneously under
tight deadlines
Experience in identifying and resolving critical outages and
operational issues
Keywords: VirtualVocations, Poway , Director of Technical Support, IT / Software / Systems , Vista, California
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