FVP & IT Operations Manager
Company: US Metro Bank
Location: Los Angeles
Posted on: December 30, 2025
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Job Description:
Job Description Job Description POSITION OVERVIEW The IT
Operations Manager is responsible for managing the Bank’s IT
operations, with a primary focus on Fiserv banking applications,
access management, and service delivery. This role oversees and
leads the IT Operations team, ensuring effective coordination of
daily activities, end-user support, and compliance with regulatory
requirements. The IT Operations Manager works closely with the Head
of IT, Information Security Officer, and business units to align IT
services with business needs, maintain audit readiness, and ensure
staff are trained and equipped to deliver high-quality support.
POSITION RESPONSIBILITIES Manage and lead the IT Operations team,
including IT Operations Engineers and IT Operations Specialists,
ensuring strong performance, accountability, and professional
development. Oversee day-to-day IT operations including helpdesk,
end-user support, and service delivery functions. Ensure timely
response to requests for technical assistance in person, via phone,
or electronically. Manage user access provisioning, modification,
and deprovisioning for all bank systems in compliance with
regulatory and audit requirements. Oversee and support Fiserv core
banking applications and related platforms, coordinating with
vendors and internal stakeholders to resolve issues and implement
updates. Support and maintain bank hardware: PCs, printers,
scanners, VoIP phones, and other enterprise technology. Support and
maintain bank software including Microsoft 365, Adobe Acrobat, and
other financial/banking applications. Assist Head of IT to monitor
and enforce compliance with IT policies, procedures, and regulatory
requirements (e.g., GLBA, FFIEC, BSA/AML). Develop, implement, and
maintain operational standards, workflows, and procedures to
improve efficiency and service quality. Ensure proper documentation
of IT operations, access controls, processes, procedures, and
end-user/support guides. Coordinate with the Head of IT and
Information Security Officer on audits, risk assessments, and
compliance reviews. Conduct and manage quarterly Identity and
Access Management (IAM) reviews to ensure proper access controls,
segregation of duties, and compliance with audit standards. Oversee
employee on-boarding and off-boarding processes, ensuring timely
setup and termination of system access, equipment, and application
rights. Lead incident, problems, and change management processes,
ensuring timely resolution and minimizing impact to business
operations. Maintain inventory and lifecycle management of
technology equipment, software licenses, and related assets.
Collaborate with vendors to manage contracts, escalations, and
service delivery related to IT operations and applications. Provide
technical and procedural training to IT staff and end-users on IT
systems, applications, and processes. Stay current with industry
trends, best practices, and regulatory updates affecting IT
operations and application management. Perform any other tasks or
projects assigned by management. Comply fully with all Bank
policies and procedures as well as all regulatory requirements
(e.g. Bank Secrecy Act, Anti-Money Laundering, Code of Conduct, and
etc.). Must complete all required training SKILLS / QUALIFICATIONS
Proficiency in Windows OS, Microsoft Office 365 Solid understanding
of Windows operating systems, Microsoft Office Suite, Active
Directory, Windows server, and networking concepts. Strong
experience supporting banking applications, particularly Fiserv
core banking systems and related financial platforms. (preferred)
Demonstrated knowledge of Identity and Access Management (IAM)
processes, including quarterly access reviews, user
provisioning/deprovisioning, and audit compliance. Familiarity with
ITIL framework, incident/change/problem management. Some technical
understanding of network and system troubleshooting. Familiar with
mobile device (phone/tablet) setup and use Ability to work outside
normal business hours if required to include evenings and weekends.
Strong organizational and interpersonal skills Strong leadership,
decision-making, and conflict resolution skills. Strong vendor
management and contract oversight experience. Ability to work with
minimal supervision. Ability to work under pressure in a
fast-paced, deadline-driven environment. Results oriented in a
deadline driven work environment. Strong communication and
collaboration skills, with the ability to work effectively with
other departments, stakeholders, and vendors. Willingness to travel
to Bank’s assigned Data Centers and Branches as necessary. Open to
other extended duties as assigned (as needed) Results oriented in a
deadline driven work environment EDUCATION / EXPERIENCE Bachelor’s
degree in Information Technology, Computer Science, or related
field preferred. 7 years of IT operations or infrastructure
experience, including at least 2 years in a supervisory or
management role. Banking/financial services industry experience
preferred
Keywords: US Metro Bank, Poway , FVP & IT Operations Manager, IT / Software / Systems , Los Angeles, California
