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IS Applications Support Specialist

Company: Arch Health Medical Group
Location: Poway
Posted on: January 12, 2021

Job Description:

Join us in our mission to heal, comfort and promote health in the communities we serve!Arch Health Medical Group is a multi-specialty, not for profit medical group that is dedicated to enhancing the health of people in our communities. We offer access to comprehensive services to meet all your healthcare needs, including urgent care, primary and specialty care services. We are a Palomar Health affiliate and together we are committed to providing superior care, close to home.We currently have a great opportunity for a full-time IT Applications Support Specialist in our Poway office to provide critical end-user support with our EHR application, NextGen. in this role, you will collaborate with clinical operations to optimize, design, build test, validate, and implement any new features/functions to the software.Key responsibilities include:* Serve as the subject matter expert in the functionality of electronic medical records and other software applications critical to support the organizations clinical workflow, revenue cycle and patient experience. * Work directly with training team and departmental subject matter experts to facilitate collaborative learning, workflow optimization and achieve success in implementing upgrades and new features.* Follow all change control procedures and provide input on the effects of proposed changes* In collaboration with operational leadership, recommend redesign of any existing workflows to leverage the software applications, include documentation of future state workflows to be optimized.* Develop training material and provide direct training to super users and end-users in the organization as needed.* Document and perform in-depth test plans, including unit and integration testing.* Assist in all phases of software implementations including workflow analysis, workflow development, interface and functionality testing, and onsite go live support* Monitor, troubleshoot, maintain and fax integration services, communication services ( e.g. SureScripts, auto-fax and patient portal), Interface configuration and maintenance of database tables. Follow and or establish configuration standards.* BS in Computer Science or related field highly preferred* 3-5 years Healthcare Experience in Technology related field* 3-5 years EMR Specific experience preferred* Strong communication, interpersonal, and rapport-building skills up to and including end users and vendors* Excellent technical diagnostic and analytical skills and a consultative and collaborative approach to problem solving.What's in it for you?We've got you covered. We offer a variety of robust benefits packages to support your health and your family. From medical, dental, vision, and group term life insurance to flexible spending accounts for both health and dependent care - Arch has you covered!Stay well with us. Enjoy a variety of discounts provided by our healthcare plan to help you stay fit. Protect the wellness of your pets with pet insurance offered by Nationwide. Invest in your career. Arch offers its' employees a tuition reimbursement program to help keep your career and skillset updated, not outdated.Live your life. Relax with paid time off (competitive plan) and celebrate holidays! Save for your future with a company-sponsored 401(k) plan with company match up to 4%.Ability to Make an Impact: Everything we do at Arch makes a difference in our patients' lives. Our values of Service, Integrity, Excellence, and Innovation are instilled here every day. Arch Health Medical Group is a growing multi-specialty medical group with more than 84 providers and 300 employees serving nearly 80,000 patients in San Diego County. Our medical clinics are conveniently located in Poway, Rancho Penasquitos, Escondido, Ramona, Valley Center and Vista.Arch Health Medical Group maintains a drug-free workplace and smoke free working environment. Employees are required to successfully pass a pre-employment drug screen. Arch Health Medical Group is an Equal Opportunity Employer and values diversity in the workplace.

Keywords: Arch Health Medical Group, Poway , IS Applications Support Specialist, Other , Poway, California

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