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Field Support Engineer

Company: Advantest
Location: Poway
Posted on: May 3, 2021

Job Description:

Job DescriptionField Support Engineer has responsibility to perform and lead account management activities. Actively participate with hands-on systems troubleshooting, preventative maintenance, site preparation consultation, on-site installation, implementation planning, maintenance and repair of Advantest systems solutions. This will include hardware, software and networking products as well as operating systems. Analyze, diagnose and resolve product performance problems. Collaborate and partner with cross functional account team to ensure high level of customer satisfaction. Field Support Engineer will be required to perform account management activities and proactively respond to potential equipment issues to prevent unplanned interruption of customers' business.Account management activities include but are not limited to:Advise customers on best known methods/practices, which impact product system uptime performance.Data Analysis as it relates to system failures, parts usage and down system events. Share results via tables or graphs.Develop presentation slides catered to your audience; varying from detailed technical information to high level management review content/materialArticulate support and technical information verbally and in writingPerform presentations to various levels of personnel; management, technicians, vendors, co-workers for assigned task or projectFacilitate regular hardware support meetings with internal personnel as well as customer municate globally with cross functional teams to achieve objectives, KPI's and be an active member of an escalation addition to what has been explained above, the expectations of the FSE are:Strong communication skills with ability to reduce broad concepts and business strategies into structured projects with assigned account(s)Lead the delivery of customer engagement by becoming the point of contact for your customer and respond to all hardware technical support needs from the assigned account(s)Identify new business opportunities and communicate with the account teamSolve complex, high impact problems related to system uptime or availability; typically system solution focused and collaborate with R&D and other FS regions as needed for NPI productsExcellent teamwork with all local account team membersAbility to 'work-to-completion' upon short notice which requires working overtimePhysical requirements:Travel to local customer site via vehicleMust be able to lift up to 50 lbs. without assistance and be able to bend into machinery without restrictions. Push or pull up to 200 lbs. of test equipment and tools using qualified cart or pallet jack.Transport parts or equipment weighing up to 50 lbs. (assistance available when lifting item(s) over 50 lbs.).System repair/servicing requires frequent bending, stooping, kneeling, twisting and occasionally working in unusual positions using full body mobility.Successful candidate will deliver a portfolio of hardware support services for Advantest's fully integrated ATE system solutions. Will serve as the primary resource on technical issues for the assigned account(s) and platform expertise. Travel will be required for training (domestic or international). Travel will be required up to 35% outside of your local area (RequirementsRequirements:Bachelors Degree (EE, EET, Business, Project Management) or EquivalentMinimum of 10 years relevant/practical experience Experience - supporting ATE equipment and successful track record of results performing hardware support account management activities.Proven leadership skills or management skillsAdditional Skills Preferred (but not required):Mechanical experience with handlers is a plus but not required.JobSummaryPosition Type:RegularAdditional Information: Location(s): US-CA-PowayField of Activity: Field ServiceSDL2017

Keywords: Advantest, Poway , Field Support Engineer, Other , Poway, California

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