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Patient Service Representative - Poway

Company: ARCH HEALTH PARTNERS
Location: Poway
Posted on: May 3, 2021

Job Description:

Job DetailsLevelExperiencedJob LocationArch Poway - POP - Poway, CAPosition TypeFull TimeEducation LevelHigh SchoolTravel PercentageNoneJob ShiftDayJob CategoryAdmin - ClericalJoin us in our mission to heal, comfort and promote health in the communities we serve!At Arch Health Medical Group, our primary goal is to be patient-focused throughout our organization and to serve our community with excellence - every day. Come join an organization where you'll experience a positive, supportive and innovative environment.We have a great opportunity for Patient Service Representatives to support our multi-specialty clinic in Poway. You will be responsible for greeting & checking in patients, answering phones, and documenting accurate patient information. In addition, you will schedule & confirm appointments, ensure accurate patient insurance information, explain billing procedures, collect co-payments, deductibles and co-insurance, prepare/file patient forms, and process medical records.Work schedule is Monday through Friday, 8:00am to 5:00pmKey responsibilities include but not limited to:Greets and checks in patients when they arrive to the office.Maintains a high level of customer service with patients and their family members, staff, and providers.Has patient complete required forms, obtains necessary signatures, and accurately enters the patient information for registration.Ensures all insurance, personal and health information is obtained and verified prior to each patient's appointment. Scans insurance card.Maintains daily scheduling and confirmation of patient appointments, responds to heavy volume of incoming calls for appointments and other requests.Collects patient insurance co-payments, co-insurance, deductibles, and prior balances and explains payment policy/billing procedures, and patient financial responsibility.Prepares and files patient forms, balances daily monies and receipts, and ensures accuracy of fee tickets & batch summaries.A qualified candidate will meet the following requirements:High School diploma or GEDAt least (1) year of experience in a customer service position, preferably in a medical practice setting.Working knowledge of contracted insurances, patient benefits, and third party requirements preferred.Excellent verbal, written and interpersonal communication skills.Proficient computer software skills in MS Word, Excel, Outlook, and some Publisher.Excellent organization and time management skills.Experience with medical practice protocols related to scheduling appointments.Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.What's in it for you?We've got you covered. We offer a variety of robust benefits packages to support your health and your family. From medical, dental, vision, and group term life insurance to flexible spending accounts for both health and dependent care - Arch has you covered!Stay well with us. Enjoy a variety of discounts provided by our healthcare plan to help you stay fit. Protect the wellness of your pets with pet insurance offered by Nationwide. Invest in your career. Arch offers its' employees a tuition reimbursement program to help keep your career and skillset updated, not outdated.Live your life. Relax with paid time off (competitive plan) and celebrate holidays! Save for your future with a company-sponsored 401(k) plan with company match up to 4%.Ability to Make an Impact: Everything we do at Arch makes a difference in our patients' lives. Our values of Service, Integrity, Excellence, and Innovation are instilled here every day. Arch Health Medical Group maintains a drug-free workplace and smoke free working environment. Employees are required to successfully pass a pre-employment drug screen. Arch Health Medical Group is an Equal Opportunity Employer and values diversity in the workplace.

Keywords: ARCH HEALTH PARTNERS, Poway , Patient Service Representative - Poway, Other , Poway, California

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