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Patient Service Representative - Float

Location: Poway
Posted on: May 3, 2021

Job Description:

Job DetailsLevelExperiencedJob LocationArch Poway - POP - Poway, CAPosition TypeFull TimeEducation LevelHigh SchoolTravel PercentageNoneJob ShiftDayJob CategoryAdmin - ClericalJoin us in our mission to heal, comfort and promote health in the communities we serve!At Arch Health Medical Group, our primary goal is to be patient-focused throughout our organization and to serve our community with excellence - every day. Come join an organization where you'll experience a positive, supportive and innovative environment.We currently have great opportunities for Patient Service Representative Float to support our multi-specialty clinics in North County. The position will be based out of our Poway clinic and will float to various locations for Arch. You will be responsible for greeting & checking in patients, answering phones, and documenting accurate patient information. In addition, you will schedule & confirm appointments, ensure accurate patient insurance information, explain billing procedures, collect co-payments, deductibles and co-insurance, prepare/file patient forms, and process medical records.Work schedule is Monday through Friday, 8:00am to 5:00pmKey responsibilities include but not limited to:Greets and checks in patients when they arrive to the office.Maintains a high level of customer service with patients and their family members, staff, and providers.Has patient complete required forms, obtains necessary signatures, and accurately enters the patient information for registration.Ensures all insurance, personal and health information is obtained and verified prior to each patient's appointment. Scans insurance card.Maintains daily scheduling and confirmation of patient appointments.Responds to heavy volume of incoming calls for appointments and other requests.Collects patient insurance co-payments, co-insurance, deductibles, and prior balances and explains payment policy/billing procedures, and patient financial responsibility.Prepares and files patient forms.Balances daily monies and receipts, and ensures accuracy of fee tickets & batch summaries.A qualified candidate will meet the following requirements:High School diploma or GEDAt least (1) year of experience in a customer service position, preferably in a medical practice setting.Working knowledge of contracted insurances, patient benefits, and third party requirements preferred.Excellent verbal, written and interpersonal communication skills.Proficient computer software skills in MS Word, Excel, Outlook, and some Publisher.Excellent organization and time management skills.Experience with medical practice protocols related to scheduling appointments.Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.Arch Health Medical Group offers a comprehensive benefits program including:Medical, Dental and Vision insurance100% employer paid group life and long-term disability insuranceMedical and dependent care flexible spending accounts401(k) with company matchRewards and recognition programPTO (personal time off)Paid holidays DiscountsPlus many more!Arch Health Medical Group maintains a drug-free workplace and smoke free working environment. Employees are required to successfully pass a pre-employment drug screen. Smoking is permitted in designated areas outside of Arch offices.Arch Health Medical Group is an Equal Opportunity Employer and values diversity in the workplace.

Keywords: ARCH HEALTH PARTNERS, Poway , Patient Service Representative - Float, Other , Poway, California

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