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Product Specialist - Pay $22/hour - Temp to Hire

Company: AppleOne
Location: Poway
Posted on: January 8, 2022

Job Description:

My name is Maricsa, I am a temp and direct recruiter at AllSTEM. Our client is looking to add a Product Specialist to their Poway, CA office. This position would be providing technical support for a medical device manufacturer that primarily focuses on enzyme testings. The ideal candidate can quickly learn and adapt to a new program/software and feel comfortable being the prime resource for internal and external parties. JOB RESPONSIBILITIES -- - -Responds to customer inquiries and provides technical support via telephone or email communication. -- - -Troubleshoots and resolves a variety of complex technical product issues utilizing technical product knowledge and subject matter expertise. -- - -Performs internal testing for customer correlations and support problem resolution. -- - -Logs all technical support calls to support product quality programs and product development. -- - -May collaborate with team members and/or field support to develop action plans to resolve customer technical issues. -- - -Maintains database records of customer profiles and ensures the database is accurate. -- - -Maintains, analyzes, updates, and develops various electronic and hard copy records of confidentiality of sensitive information. -- - -May perform off-site installation, testing, and validation. JOB QUALIFICATIONS: -- - -Must be fully vaccinated to start -- - -Bachelor's degree in science or a related field is preferred. -- - -Typically requires an associate?s degree or equivalent and two or more years of progressive technical support experience. Equivalent professional experience may be substituted in lieu of education. AllSTEM Connections is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.Job Requirements:, , biotechnology, database, analyze, troubleshoot

Keywords: AppleOne, Poway , Product Specialist - Pay $22/hour - Temp to Hire, Other , Poway, California

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