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Scheduling Coordinator

Company: Family Health Centers of San Diego
Location: Poway
Posted on: November 19, 2022

Job Description:

For over 50 years, Family Health Centers of San Diego (FHCSD) has provided affordable, high-quality health care and supportive services to all San Diegans. With more than 2,500 employees spread throughout more than 50 sites around the county, FHCSD is proud of the diversity of its staff as a reflection of the communities it serves.The reward of working at FHCSD is more than a paycheck and excellent benefits; it is the impact and contribution to the San Diego community that employees value most. If you are passionate about improving the overall health and livelihood of your community, FHCSD is looking for people like you.

  • Family Health Centers in San Diego is looking for a Scheduling Coordinator. The Scheduling Coordinator coordinates maintains, and oversees the patient services and provider scheduling activities for an assigned department/program, with a focus on maximizing program and provider productivity. Job duties include integrating schedules and services with other FHCSD programs, while supporting standardization of scheduling across the organization. In addition, the Scheduling Coordinator will assist in the hiring, training, staff scheduling, and performance evaluation of front office personnel; as needed, the Coordinator may provide coverage for front or back office staff.ResponsibilitiesAssists with operational and program day-to-day oversight and coordination of front office activities. May provide coverage for front or back office staff. Facilitates meetings with staff. Assists with recruiting, training, developing, engaging, and retaining an accountable workforce. Provides input to the manager while proactively developing supervisory skills. Builds positive relationships, inspires others to perform at a higher level, prepares career development plans, and retains an accountable workforce. Coaches and counsels staff and administers appropriate disciplinary action in a timely manner. Coordinates schedules and services between programs across the organization. Assists with the integration of services to maximize resources. Assists in the standardization of processes and protocols across the organization. Oversees the data entry related to the program. Ensures the completion of all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards; in addition, documentation complies with patients insurance requirements. Oversees the patient scheduling functions, ensuring that scheduling practices are efficient and standardized. Ensures front office staff meets scheduling goals, including schedules to maximize provider productivity and program usage, with 100% scheduling for open slots, proactively managing wait lists and cancellations, patient eligibility verification, and patient communications to address problems/issues. Assists with preventing service duplication or unbillable service scheduling. Participates in continuous improvement activities and ensures appropriate Lean tools (i.e., 5S, A3) are deployed and results are evaluated and/or measured. Prepares and coordinates staff and providers profiles and schedules, according to department protocols, patient needs, and staff/provider input. Monitors and manages changes; assists in oversight of staff productivity. Provides/ensures staff receives all new hires and annual training on time.Requirements
    • 3 years of experience in medical office management or scheduling and service coordination for healthcare services.
    • Ability to work with Children, Youth, and families.
    • Bilingual in English and Spanish.
    • Supervisory experience is needed, and computer literacy is highly desirable.
    • Basic knowledge of Excel.
    • Data entry experience.
    • Detail-oriented
    • Ability to maintain good interpersonal interactions with clients, and co-workers as a member of a multi-disciplinary community health team with a diverse multi-cultural population.
    • High School Diploma or GED equivalent required.
    • Bachelor's Degree in Healthcare Administration, Business Administration, on or closely related field preferred.RewardsJob type:Regular Full TimeCompetitive Salary with Excellent BenefitsRetirement Plan with Employer MatchPaid Time Off, Extended Sick Leave, and Paid Holidays Medical/Dental/Vision/FSA/Life Insurance Employee Discounts and Wellness Programs Sponsoring Employer with an Equity Investment Company that can assist you with your down payment for purchasing a homeFHCSD was founded by community activists working towards a common goal: caring, affordable, high-quality medical care for all. We are proud to continue this mission today as we provide accessible services to over 210,000 patients across San Diego County. The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved..

Keywords: Family Health Centers of San Diego, Poway , Scheduling Coordinator, Other , Poway, California

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