Telemedicine Specialist - RN
Company: Kaiser
Location: San Diego
Posted on: April 17, 2024
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Job Description:
As the leader of the health care team, provides professional
nursing care, utilizin the nursing process in accordance with
established standards of care, policies and procedures.
-Demonstrates performance consistent with the Medical Center
Vision, Mission and Strategic Plan of the organization. -Remains
flexible to changing systems; is expected to demonstrate quality
and effectiveness in work habits and clinical pracice; and treats
co-workers, patients, families, and all members of the health care
team with dignity and respect.Essential Responsibilities:
-Experience - - - - - - - KP OnCall: Minimum two (2) years recent
(within the last four (4) years) full-time equivalent experience in
a call center, acute care, or ambulatory setting. - - - - - - - See
Reference Materials below
-Education - - - - - - - Graduate from accredited School of Nursing
with RN degree.
-License, Certification, Registration - - - - - - - Registered
Nurse License (California)
- -Additional Requirements: - - - - - - - Must obtain any required
out of state RN licensure within six (6) months of hire. - - - - -
- - Will be required to take and pass a call center simulation
skills assessment. - - - - - - - Knowledge of personal computer and
operating systems, software and mainframe systems. - - - - - - -
Ability to navigate between various software and mainframe systems
on a personal computer with an established operating system. - - -
- - - - Must have excellent verbal, written and interpersonal
communication skills, as well as demonstrated effective telephone
skills. - - - - - - - Ability to perform multiple tasks and work in
a fast-paced environment. - - - - - - - Must be able to work
assigned shifts including weekend requirement. - - - - - - -
Ability to assess and triage patients via telephone, utilizing
questioning and listening skills, and ability to utilize nursing
judgment and follow nursing protocols in order to implement/direct
appropriate care for patient populations. - - - - - - - Ability to
perform job functions independently. - - - - - - - Ability to use a
computer terminal for extended periods of time and wear a telephone
headset for the majority of the work shift. - - - - - - - Must have
excellent customer service skills. - - - - - - - Must have
excellent problem-solving capabilities. - - - - - - - REQUIRED
SKILLS TESTING: - - - - - - - A Call Center simulation assessment
will be conducted which will evaluate the candidates ability to
navigate through the program, to perform keyboarding skills
(alpha/numeric), and to multitask. This assessment is required for
all internal and external candidates. The assessment may assist
candidates in gaining a better understanding of computer technology
and production activity related to the Advice RNs clinical role. -
- - - - - - In addition, candidates may gain an enhanced
understanding of the challenges of this role and of the operational
needs of the Appointment and Advice Call Center. - - - - - - -
OTHER: Sensitivity to workplace diversity and cultural factors. - -
- - - - - Adheres to confidentiality policies. - - - - - - - Must
be service-oriented and maintain the highest level of courtesy to
patients, members, staff and co-workers.
- -Notes: - - - - - - - Work schedule: 4 of 5 weekdays and works
every other weekend. - - - - - - - Shift is 3:00 pm - 12:00
am.PrimaryLocation : California,San Diego,California Service
CenterHoursPerWeek : 40Shift : EveningWorkdays : Sun, Mon, Tue,
Wed, Thu, Fri, SatWorkingHoursStart : 03:30 PMWorkingHoursEnd :
12:00 AMJob Schedule : Full-timeJob Type : StandardEmployee Status
: RegularEmployee Group/Union Affiliation : B13-AFSCME-UNACJob
Level : Individual ContributorJob Category : Nursing Licensed &
Nurse PractitionersDepartment : California Service Center No.1 -
Appointment Svcs-Advice Nurse - 0801Travel : NoKaiser Permanente is
an equal opportunity employer committed to a diverse and inclusive
workforce. Applicants will receive consideration for employment
without regard to race, color, religion, sex (including pregnancy),
age, sexual orientation, national origin, marital status, parental
status, ancestry, disability, gender identity, veteran status,
genetic information, other distinguishing characteristics of
diversity and inclusion, or any other protected status.
Keywords: Kaiser, Poway , Telemedicine Specialist - RN, Other , San Diego, California
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