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Technical Support Technician

Company: Aerotek
Location: Poway
Posted on: February 21, 2021

Job Description:

Description:Position Summary:Under minimal supervision, complete RMA orders in a timely manner and provide technical support to customers in the area of hardware configuration, repair products and equipment, install new software revisions, support digital video system solutions, perform bench-testing and evaluation of existing and new products and install product solutions at the factory and customer sites.Essential Functions/Major Responsibilities:1.Test, evaluate and repair manufactured equipment2.Complete RMA orders and write technical reports as required3.Diagnose, reproduce, triage, resolve and document reported problems4.Respond to customer requests for technical service and take appropriate action5.Provide troubleshooting and/or repair suggestions to customers6.Provide technical testing and repair assistance to the Production, Sales, and Engineering departments7.Conduct customer training as well as training of other technicians and staff from different departments8.Monitor product reliability, submit data for analysis, analyze data and make recommendations for improvement9.Review, analyze, and modify systems including imaging, testing, debugging and installing to support proprietary application software and equipment10.When necessary, travel to customer locations to install company equipment11.Assist in other job duties as requiredSkills:Rf Test Equipment, test technician, Testing Validation, Regression, Regression Testing, Troubleshooting, Repair, test failures, Component Failures, Component Repair, RF circuitry, defect analysis, Blueprint, Schematic, Test Procedure, Test Equipment, microwave radio frequency, Digital Circuits, Oscilloscope, Signal Generator, Spectrum Analyzer, Network Analyzer, Microsoft Office, LOCAL OSCILLATOR, Am/fm radio, Antenna system, Tank circuit, Programmable Logic Controller, COFDM, Technical supportTop Skills Details:RF TechnicianTechnical SupportElectronic troubleshootingAdditional Skills & Qualifications:Qualifications:Education/Training: Associates degree/technical school preferred or equivalent technical experience.Experience: Minimum 3 years technical experience, specifically working with RF equipment, antennas, receivers, access point/router, mobile electrical, high power transmitters and digital video. Experience in customer support, trouble shooting by phone and email and working with difficult customers.Skills/Technical Requirements:Ability to read schematics, assembly drawings, wiring diagrams and blueprintsExtensive experience with RF test equipment and RF troubleshootingKnowledge on how use common tools and mechanical fixturesPossess electro-mechanical troubleshooting skills and ability to use diagnostic terminalsIntermediate Microsoft Office skills with emphasis on Word and ExcelExcellent interpersonal communication skillsAbility to work well under pressure and maintain high level of professionalismStrong problem solving abilities and resourcefulnessAdaptable and willingness to learnExperience Level:Intermediate Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Poway , Technical Support Technician, Professions , Poway, California

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