Level 2 IT Technician
Company: Hemmersbach Nordamerika
Location: Poway
Posted on: May 7, 2022
Job Description:
Senior IT EngineerBe part of usHemmersbach provides IT
infrastructure services in more than 190 countries with 50+ own
subsidiaries. We deliver exclusively for the leading companies in
the IT industry. As pragmatic problem solvers, we not only enthuse
our customers, but also make the world a better place: 20% of our
profits go into our Direct Actions Hemmersbach Rhino Force and
Hemmersbach Kids' Family. That's why Hemmersbach is The Social
Purpose IT Company.Your Tasks
- Desktop hands and feet support
- IMACD support
- Asset refresh
- Asset disposal activities
- Hardware break-fix of end-user devices
- Enterprise mobile device troubleshooting
- Conference room support - Audio/video
- Smart hands support
- Incident recording and updating
- Liaison with customer's Service Desk, L2 and as needed
- Basic end user training not to exceed an average of 15
minutes
- Third party / OEM vendor coordinationOur Requirements
- Senior level IT engineer
- Working technical knowledge of standard (Windows, O365 and
AutoPilot) systems and business software to allow for resolution of
software application issues or full rebuild of the PC (image,
applications and Customer data)
- Working technical knowledge, in order to address Service Work
Orders, for PCs (including truck mounted PCs), laptops, cabling,
televisions, projectors ('beamer'), phones, peripherals (e.g.
keyboards or mice) and site security equipment (access readers,
time badging, cameras etc.)
- Customer facing soft skills
- Strong verbal and written communication skills
- Ability to apply intermediate level of subject matter knowledge
to solve a variety of common IT and business issues
- Works on problems/projects of moderately medium-complex
scope
- Exercises independent judgment within defined practices and
procedures to determine appropriate action
- Evaluates unique circumstances and makes recommendations.
- Ability to provide disposal services (including
decommissioning, packaging, transporting and physical disposal or
recycling as required)
- Able to independently problem solve
- Able to provide feedback on new technical processes to help
drive efficiency
- VIP support experience
- Soft skills requires - reporting to senior IT managersYour
Benefits
- A highly regarded team member within an exponentially growing
international IT company
- exciting projects and challenges daily and with autonomy
- Team Spirit: strong team spirit and a great working atmosphere
in a friendly team
- Direct and informal communication even at management level
- Career Opportunities: Great possibilities for professional,
personal and language training
- Buddy program to make sure you have an amazing start, a welcome
pack included
- A support package that includes: medical coverage, Dental &
Vision coverage, Life Insurance, Short & Long Term disability
insurance, 401K, PTO.A company that is not only continuously
commercially successful but also provides a sense of purpose
- Rhino-force.org: Our environmental protection organization
protecting one of the most endangered species on this planet.
- Kids-family.org: We take care of children that grow up without
their parents in Poland and India. We don't just give them
shelters. We turn their shelters into homes.
Keywords: Hemmersbach Nordamerika, Poway , Level 2 IT Technician, Professions , Poway, California
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