Company: Business Complete Solutions
Posted on: May 16, 2022
Job Description Position Title: Dispatcher Reports to: Service
Manager Normal Hours: 8:00am to 5:00pm, Monday through Friday.
Qualifications: Interest in helping people. College preferred or
equivalent experience. Excellent communication skills. Ability to
work independently, and within a team environment. Ability to
manage multiple calls and dispatch the proper technician to ensure
issue resolution and total customer satisfaction. A strong ability
to multitask and stay organized. Provide excellent customer service
at all times. Scope of Work: The dispatcher is responsible for
answering all service phone calls and emails. Properly entering
information into Eautomate and collecting contact email addresses
and phone numbers. Provide support to Service Technicians and
Service Manager with Eautomate tasks i.e. closing calls, running
reports, etc. Maintaining a clean and well-organized work
environment will enable the dispatcher to provide customers an
efficient and professional service experience. A smile can be heard
over the phone. A positive and happy demeanor at all times is
required. Truly listen to the issues being expressed by the
customer and be empathetic with them. The customer is always right.
It is the Dispatchers--- responsibility to know where each
Technician is and what customer they are working on at all times.
This is accomplished by utilizing vehicle tracking (Comet-EZ app)
over the internet, Company ERP (Eautomate), and communication with
the Technicians via phone, email, or text. Company Description
Business Complete Solutions is San Diego---s largest supplier of
office equipment. Thanks to our superior products and business
philosophy, we have successfully served more than 1,800 customers
in 16 years. We believe in keeping customers satisfied before,
during and after a sale. This commitment forms the cornerstone of
our Customer Care program, which has earned us praise from clients,
manufacturers and industry leaders alike. We have also received
recognition for our contributions to many local charitable
organizations over the years.
Keywords: Business Complete Solutions, Poway , Technician Dispatcher, Professions , Poway, California
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