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Customer Service Representative

Company: Fralock
Location: Poway
Posted on: November 14, 2021

Job Description:

***To apply visit www.oasismaterialscareers.com***
Customer Service Representative
Full Time + Benefits

Fralock is a rapidly growing, well-established manufacturing company, headquartered in the Santa Clarita Valley that has a 50-year history of excellence. Due to recent expansion, we have a Customer Service position opening with Oasis Materials, the headquarters of our Ceramics Division located in the San Diego area in Poway, CA.
We are looking for people who exemplify strong work ethics, values, dedication, and character that thrive in a fast-paced environment, which is focused on exploring and developing the next generation technology while offering opportunities for advancement.

We offer PTO/Holiday time, 401K with company match, annual bonus program (conditions apply), major Medical/Dental/Vision, and many more!

If you are still reading… Check this out!
Culture Vision: Our results driven team strives to deliver extraordinary outcomes through our passionate commitment to each other, collaboration, courage and innovation

Main FunctionsRespond to customer request in a timely manner. Review, negotiate terms and condition of contracts. Effectively manage customers and projects while collaborating with various teams to ensure the highest level of service is given to the customer. Maintain proper and accurate execution of related tasks.

This position requires access to information controlled under the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR), the successful candidate must be a "U.S. person" as defined in the ITAR and EAR (which generally means (i) be a citizen or national of the United States; or (ii) be a lawful permanent resident of the United States; or (iii) have been admitted to the United States as a refugee, or have been granted asylum, as specified under applicable law.

Typical Duties

  • Receive inbound calls from new and existing customers
  • Manage customer information in CRM database
  • Manage assigned accounts and/or projects
  • Develop an understanding of products and services that Fralock provides to our customers
  • Provide support to outside salespersons
  • Prepare quotations & making outbound quote follow up calls
  • Order entry, which includes the following: contract review (new and existing), order entry, & expedite request management. Review & communicate requirements, terms, and risks to ensure compliance and resolution of potential contractual and/or business risks.
  • Effectively manage projects to ensure proper execution & coordination across company functions as necessary for effective contract execution
  • Communicate to all appropriate departments of any change in customer satisfaction (positive or negative) as information is made available to the CSR
  • Tracking, management, and reporting of on-time delivery and quoting metric
  • Customer Service which includes the following: Listen and respond effectively to customer questions, resolve customer problems to the customer's satisfaction, respect all internal and external customers, use a team approach when dealing with customers, follow up to evaluate customer satisfaction, measure customer satisfaction effectively, & commit to exceeding customer expectations

    Required SkillsProficient with MS Office tools (Word & Excel)Must possess some technical capacityExcellent reading & writingBasic math skillsStrong written & verbal communicationEffective listening skillsExcellent follow through on assignmentsMust possess professional phone etiquetteBasic understanding of ERP/MRP, CRM, and QuickBooks softwareOrganization: Must be able to manage multiple projects, able to determine project urgency in a practical way, use goals to guide actions, create detailed action plans, organize & schedule people, and tasks effectivelyCooperation & teamworkStrong analytical & problem-solving skillsQuality of work & attention to detailJob & technical knowledgeResponsiveness to requests

    Preferred SkillsExperience working for companies with advanced quality systems (ISO, AS, etc.)Converting/Manufacturing/Materials knowledge of thin flexible materials (films, foils, foam, elastomers)Understand and read basic blueprintsSome project Management experienceAA degree preferredBilingual (English/Spanish)

    Education RequirementsHigh School Diploma

    Experience Requirements2 to 5 years in a customer service related industry

    Physical RequirementsMostly sittingCompiling, Gathering & Analyzing DataCoordinating & PrioritizingMultitaskingNegotiatingCommunicating with internal teams/departments, customers and venders.Occasional Travel: drivers license, insurance, & acceptable driving record

    This position must pass post offer Pre-work Screen, and background check. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of a position.
    recblid vqz2249wdf4vm701qniixswata4q3l

Keywords: Fralock, Poway , Customer Service Representative, Sales , Poway, California

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