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Customer Support Agent

Company: Aston Carter
Location: Poway
Posted on: November 25, 2022

Job Description:

Description:Essential Responsibilities:--- Understand the SocialCRM product requirements and be able to complete registration and install extraction utilities.--- Handle inbound SocialCRM support calls pertaining to changing pricing, coupon offers, shops numbers, SEO, addresses and set-up information.--- Perform outbound calls through appointments to provide services as outlined in the SocialCRM Support document (attached). --- Work with shop owners to determine current level of SocialCRM service and decide whether to expand those services to reach a larger customer base.--- Help customers manage their business websites (WordPress) --- Help customers manage Google Ads --- Other duties may be assigned as necessary.Skills:Customer support, Customer service, Call center, Customer service oriented, Customer service call center, data entry, erp systemAdditional Skills & Qualifications: Experience in a customer service / support environment mandatory. --- Excellent communicator both verbally and in writing. Position will require ongoing interaction with shop owners and service managers, as well as marketing personnel and Mitchell1 senior management.--- Receiving Inbound and making outbound calls --- Solid computer skills - specifically with Word, Excel and Outlook. --- Bachelor's degree preferred but not required. --- Basic knowledge of SEO (search engine optimization) strategies preferred not required.--- Basic knowledge of WordPress preferred but not required. --- Basic knowledge of Facebook functionality.--- Knowledge of basic marketing fundamentals and Return on Investment calculations is desirable.Experience Level:Entry Level About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Poway , Customer Support Agent, Sales , Poway, California

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