Senior Customer Success Manager
Company: DataCamp
Location: Los Angeles
Posted on: February 16, 2026
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Job Description:
Job Description Job Description About DataCamp DataCamp's
mission is to empower everyone with the data and AI skills
essential for 21st-century success. By providing practical,
engaging learning experiences, DataCamp equips learners and
organizations of all sizes to harness the power of data and AI. As
a trusted partner to over 17 million learners and 6,000 companies ,
including 80% of the Fortune 1000, DataCamp is leading the charge
in addressing the critical data and AI skills shortage. About the
Role: You are responsible for increasing data and AI readiness at
enterprise organisations through the power of DataCamp. Your role
is to understand data and AI upskilling opportunities and gaps in
business lines, People and Learning and Development departments,
and data and AI functions and to increase data capabilities of all
skill levels across the organisation. You will need to call on a
skill set that 1) drives retention and growth of DataCamp within
the organisation and 2) brings an understanding of the data and AI
landscape, vendors, concepts, and strategic application. Success in
this role is dependent on your ability to understand the diverse
subject matter and features of the DataCamp for Business platform
and your ability to coach clients on how to best leverage and
tailor these offerings to help them in their data and AI
transformation. About you: At DataCamp, we seek individuals who
embody our core values of data-driven action, transparency,
ownership, and customer focus. We are seeking individuals that
thrive in a fast-paced, high-performing sales organisation and are
driven by a passion for democratising adoption of data & AI. Your
entrepreneurial and collaborative spirit pushes you beyond just
meeting/exceeding retention and expansion targets. You aim to
understand the strategic imperatives at DataCamp's clients and
strive to be a thought partner in transforming their data & AI
readiness. You are a collaborative team player who is equally happy
to work internally with sales, product, support, marketing as you
are happy to roll up your sleeves and strategize with clients. You
subscribe to the belief that people, process, technology, and data
are all key ingredients to digitally transforming a business and
you are energised by helping our clients up-level their data
readiness at scale. If this sounds like you, we encourage you to
apply! Responsibilities: Manage the customer lifecycle from
onboarding to renewal for DataCamp's most strategic, top-tier B2B
clients Build proactive success plans and goals with and for the
customer to help them meet and exceed data & AI transformation and
upskilling goals Collaborate closely with counterparts in sales
(AEs, Learning Solution Architects, Partnership program, services)
to maintain and grow product adoption and relationships Strategize
on and help launch learning initiatives (eg competitions, custom
tracks or content, learning leaderboard sprints, value capture
sessions) to promote access and outcomes for thousands of learners
Capture and promote business value created from DataCamp use Work
with product and marketing to ensure the voice of our customer is
being heard and considered for our product and content roadmap
Elevate conversations both up and across the client org to
evangelise DataCamp and drive meaningful adoption that grows
business outcomes for a client Demonstrate deep understanding of
the subject matter and the value of DataCamp's various products and
use this to ensure renewal, upsell, and cross-sell Qualifications:
5 years of industry experience in relevant fields and domains (e.g.
consulting, customer success, pre sales, account management,
support), with a commitment to building a long-term career in the
go-to-market space. At least 2-3 years in the consulting or
customer success domains is of top focus Experience and proficiency
in big data and advanced analytics technology, topics, trends, and
an appreciation for the current vendor landscape. Motivation to
stay on top of trends and technology and ability to speak to these
confidently Demonstrable track record of meeting/exceeding GRR and
NRR targets (or equivalent metrics), and balancing priorities and
playbooks in a portfolio of customer accounts Bringing a "Teach to
fish" not "give a fish" mentality to enabling our client
counterparts and helping them champion datacamp adoption across the
organisation Creating and nurturing champions and value stories to
underscore the impact of DataCamp across the enterprise Experience
in Salesforce, identifying and documenting risk/growth
opportunities, collaborating with sales, and creating renewal
quotes and POs Willingness to experiment with new Customer Success
playbooks, workshops, or motions to get the client true value out
of DataCamp and to build long-term stickiness of the product Why
Datacamp? Joining DataCamp means becoming part of a dynamic,
creative, and international start-up. Here are just a few of the
reasons why you'll love being on our team: Exciting challenges:
Face new technical challenges daily, keeping your work engaging and
rewarding. Competitive compensation: We offer a competitive salary
with attractive benefits. Flexibility: Benefit from flexible
working hours because the future is flexible! Continuous learning:
Access a yearly learning budget for conferences & training to
support your professional growth. Global retreats: Participate in
international company retreats, fostering a global team spirit.
Equipment: Yearly refreshment of your IT Equipment budget for your
home working setup. Amazing team: Collaborate with a truly
exceptional team—seriously, we're awesome! Compensation At
DataCamp, we strive for market alignment and internal equity as a
key part of our compensation approach. The total range (base OTE)
for this role is $147,000; actual pay will be determined based on
the individual's skills, experience, and location. Salary is one
component of our total compensation package. This position also
qualifies for: Equity (i.e., stock options). Unlimited PTO 401K
retirement plan matching Insurance (medical, dental, vision,
life)
Keywords: DataCamp, Poway , Senior Customer Success Manager, Sales , Los Angeles, California
